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Order Status
When will my order ship?
       Your order will ship within 48 business hours after you place it.  If, for example you place your order on a Friday, it may not ship until the following Tuesday, but in most cases will ship Monday.
Can I add an item to my order?
       Because of credit card security regulations, Hoosier Team Store cannot add an item to your order.  It must be done by you on a separate order.  This is for your own security and we are not permitted to use your credit card numbers to place additional orders.  In fact, we never even see your complete card number, expiration date, or security code on the back of the card, and we only are able to view the last four digits of your number, which allows us to credit you in our system for a return or exchange when necessary.  All of your information is processed through an encrypted server which keeps your information safe.
Can I track my order?
       Because we ship your orders so quickly, we believe that your order will arrive in most cases before you begin to wonder where it is or even wish to "track" it. Therefore, you do not have access to a tracking "number" on our site. We use the United States Postal Priority Mail service exclusively and with each package we are issued a "Delivery Confirmation" number which gets scanned at the time of delivery. It is not a tracking number and will only tell us when your package is delivered.
     Put simply, your package will arrive in two to four days if you live on the East Coast and four to five days if you live on the West Coast or in the Midwest. If, at any time, you wish to have this delivery confirmation number, please call us at 1(877)870-9382. We rely on the efficiency of the United States Postal Service, and they say that a Priority Mail package will arrive anywhere in the USA within two to three days. Since we began our website in 2009, they have been extremely reliable and have kept this delivery promise. We find that most customers are pleasantly surprised at how fast their orders arrive.
My order never arrived.
       If seven business days have passed since the time of your order and your package hasn't arrived, please EMAIL or call us at 1(877)870-9382.  We can check the status of the delivery confirmation number and let you know exactly when the item shipped.  In many cases, if your package has not yet arrived at your residence, it will be waiting at your local post office, so we ask that you check with them as well.  Sometimes, they will leave a paper notification in your mailbox and in some cases this gets lost in "junk" mail.
An item is missing from my shipment.
       If an item is missing from your shipment, it can only mean that we mistakenly omitted it from your package or you mistakenly omitted it from your original order.  We will not intentionally ship an order that is missing a product as we do not "backorder" items.  We try to assure that 99% of the inventory you see on the site is in stock and ready to ship.  In the event that you order an item that we do not have in stock, we will contact you by phone and/or EMAIL to notify you and allow you to choose the course of action.
Will you "backorder" a product if it is not in stock?
       We will not backorder an item as we strive to assure that whatever you see on the website is in stock and ready to ship.  If you are interested in a particular item or size that we are not showing on the site, feel free to contact us about availability.
Can I overnight a package?
       We do offer overnight shipping when possible, however, the US Postal Service does not guarantee their overnight deliveries after 3:30pm in the afternoon from our town, so if you wish to have something overnighted, please call us at 1(877)870-9382 to be sure we can do it.  For overnight orders, we will complete the transaction at our retail store in Manchester, CT and you will be charged the exact amount that the USPS Express Mail service charged us.  This fee is typically between $22 and $35, depending on the weight of the package and where you are in the country.